FAQ

How can I use TwinCitiesCarService.com to meet my transportation needs?

You can use the Request a Quote/Make a Reservation form to request quotes, choose vehicles, check availability, make reservations, pay online, and/or request a telephone call-back.

What are your Rates?

Use the Request a Quote/Make a Reservation form to find out. A 5% Web-only Discount is available if you request a price quote using our website but is not available if you simply make a reservation on the phone. (May not apply to revised rates.)

What is included in the rate?

When you book with us, you can have peace of mind, because we promise there will be NO HIDDEN FEES.

We do NOT have any hidden gas/fuel surcharges, time of day surcharges, number of passenger surcharges, or any other hidden surcharges.

The rate you receive from us in your email quote is ALL-INCLUSIVE. Tip/gratuity listed up-front in advance. The only other possible fees are listed below:

Charges for extra stops requested by the customer (as explained on this web page)

Charges for lateness/ tardiness by the customer, or itinerary changes requested by the customer (as explained on this web page)

Charges for unusual damage to the vehicle caused through the fault of the customer

What is the tipping/gratuity policy?

A 20% tip/gratuity is required.

What are the fees/policies for Extra Stops?

Here are our policies & fees for extra stops:

1. Hourly itineraries include unlimited unplanned extra stops, within the booked time period, free of charge. The driver is considered to be On-Call.

2. For all other itinerary types, including one-way and round trip itineraries:

a. Extra stops which you specifically mention when you fill out our online reservation form are considered PLANNED. Such extra stops are INCLUDED in the rate quote which you receive from us by email.

b. Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered UNPLANNED. For such extra stops:

– The driver reserves the right to decline to make the extra stop.

– The driver reserves the right to charge an extra fee for the extra stop.

– The fee for the extra stop is due at the time the extra stop is requested.

– Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.

– The fee is left to the discretion of the driver, but is generally as follows, per 30 (thirty) minute period or portion thereof, spent making the unplanned extra stop: $30 (for Sedans/ SUV), or $45 (for any other vehicle).

What are the fees/policies for lateness/tardiness by the customer?

You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is as follows, per 30 (thirty) minute period or portion thereof, spent waiting: $30 (for Sedans/ SUVs), or $45 (for any other vehicles).

If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.

What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so and charge a rescheduling/change fee of $25. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

What is the Cancellation/Refund Policy?

If you contact us to cancel more than 72 hours in advance, you will be refunded any amount paid minus a cancellation fee. The cancellation fee is the GREATER of either $25.00 (twenty-five dollars) or 50% (fifty percent) of the Rate of your reservation. If you contact us to cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please contact us as we might be willing to give a partial refund in certain situations.

How will I pay for my ride?

You pay the transportation service provider who will be servicing your request directly. All service providers accept cash, MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through PayPal to maintain the security of your personal information, or over the phone as well.

May I pay using a PayPal Check?

Yes, however your eCheck must CLEAR at least 3 days BEFORE your pickup date.

Do I need a Customer Account?

Customer Accounts are NOT required to do business with us.

However, you can optionally choose to setup an Account after you complete any online reservation confirmation. Having an Account will enable you to make future bookings without the need to type in all of your information again from scratch.

Can you call me to remind me of my pickup?

Yes! We will gladly place a COURTESY CALL to remind you of your Reservation, at the time of, a few hours before, or the day before, your pickup. (You will get the opportunity to schedule your Courtesy Call during the confirmation stage of the Reservation Process.)

What type of vehicles are used for my transportation?

Lincoln Town Cars, Lincoln Stretch Limos and more. (View Our Fleet)

How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, Up to 4 people can fit in 4-passenger Luxury Sedans. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit.There is no additional per-person charge.

When can I book a pickup?

You can book your request at any time of the day. However, we strongly recommend that you book a minimum of 24 hours in advance.

When can I get picked up?

You can get picked up anytime. We operate 24/7.

What types of itineraries are available?

One way & round trips involving airport. One way & round trips not involving airport. Hourly service. NOTE: If you return to your origin within a short time of being dropped off at your destination, and the driver will need to wait for you outside, you will be quoted an “hourly” rate, NOT a “round trip” rate.

Where can I request to be picked up/dropped off?

Request to be picked up and dropped off at a specific street address, such as 123 Maple St, or a specific area, such as MSP – Minneapolis/ St. Paul International Airport. When booking online, the pickup and dropoff cities can be anywhere in MN, WI, IA.

How do Airport pickups work?

Normally, the Party calls Service Provider when ready for CURBSIDE pickup.

However, customers may select the following service for an extra $15 during the online checkout procedure:
Driver with sign MEETS and GREETS party at baggage claim.

What flight info should I enter for airport runs?

Your Airline, Flight Number, and Flight Time, for example “American Airlines Flight #1020 Arriving @ 5:25 PM”. This info is required for Arriving flights and recommended for departing flights.

What is the alcohol/ drug policy?

Alcohol consumption or posession is not permitted by ANYONE in the vehicle, if ANY of the passengers are under 21 years of age. Illegal drug consumption or posession by any passenger is not permitted. Breaking these terms is grounds for immediate termination of service for ALL passengers, with NO REFUND.

What is the Lost-and-Found policy?

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However please contact us if you have lost an item and we will return it to you if we have found it.

What is the policy on typographical errors with Rates?

Your quoted rate is not guaranteed until you pay us AND receive an email confirmation from us stating that the “STATUS” of the Request is “CONFIRMED”. (Note: This is not the same as your instant payment receipt from PayPal or other online credit card processors.) This is due to rare typographical errors.

What is the Limitation of Liability?

Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

What if my question is not answered above?

Please contact us.

Client Testimonials
Great car service! This was the first time I used Twin Cities Car Service for airport transportation and it was a pleasure...the Town Car was in perfect shape, good driver and very safe ride.
Helen Taylor


Extremely professional from the first minute I booked the limousine. Their fleet of vehicles is one of the best in Minneapolis. Very few transportation companies have personalized services with a pleasant attitude and Twin Cities Car Service is one of them. I really appreciated the easy booking process and the pricing was affordable. Thank you for making my trip stress-free and allowing me to relax while in transit to my business meeting.
Karl Ellwanger


Prompt service and reliable company, our chauffeur Dan was very courteous and friendly. Our limousine was really nice and very clean. We hired them for our wedding and after our experience we have recommended Twin Cities Car Service to all of our friends. The best limo service in Minneapolis!Thank you again.
Michael Walker